Privacy Policy (General)
This Privacy Policy applies to all users (consumers) and Partners regarding personal information collected, used, provided, and destroyed through the platform operated by LinkBee ("Company").
Article 1 (Personal Information Collected)
Upon membership registration: Email, name, gender, mobile phone number, password, and other required information
Upon Partner registration: Business registration number, qualification information, bank account, and other additional documents
Upon consultation reservation/payment: Credit card information, account information (transmitted to payment processor), reservation history, consultation content (charts, etc.), payment history
Automatically collected information: Access IP, cookies, device, browser/OS information, service usage records
Article 2 (Purpose of Using Personal Information)
Member identification and management: Registration, login, identity verification, sanctions against problematic members
Service provision: Consultation reservations, video connections, translation features, charts, payments, settlements, etc.
Customer support: Handling inquiries and complaints, delivering notices
Marketing/Advertising (with consent): Event and promotion information, customized advertising
Statistical analysis: Service improvement, new feature development
Article 3 (Retention and Destruction of Personal Information)
Retention period: In principle, personal information is immediately deleted upon membership withdrawal. However, information required to be retained for a certain period by law (e-commerce transaction records, etc.) is retained for the applicable period and then destroyed.
Destruction procedure: The Company immediately destroys information in an irreversible manner after achieving its purpose (electronic files→permanent deletion, paper documents→shredding, etc.).
Dormant accounts: Long-term inactive accounts (1 year, etc.) may be separately stored and then destroyed or subject to re-consent procedures.
Article 4 (Provision of Personal Information to Third Parties)
The Company does not provide personal information to third parties without user consent in principle.
However, minimum information may be provided to PG companies and financial institutions within the necessary scope for payment and settlement, or exceptionally provided when required by law (investigation cooperation, etc.).
Article 5 (Outsourcing of Personal Information Processing)
The Company may outsource some tasks to specialized companies for smooth service operation, such as cloud hosting, translation API (third-party), and SMS delivery.
In such cases, the contracted company, outsourcing purpose, and scope are notified through platform announcements or this policy.
Article 6 (Personal Information Protection Measures)
The Company implements technical and administrative protection measures for personal information protection, including encrypted storage (passwords, payment information), firewall/intrusion prevention systems, and access record management.
The number of employees handling personal information is minimized, and regular internal training is conducted.
Article 7 (User Rights)
Users may request to view, modify, delete, or process their personal information at any time, and the Company takes necessary measures without delay.
Children under 14 may be restricted from using the service or may require consent from a legal guardian.
Article 8 (Cookie Operation)
The Company may use cookies to provide personalized services.
Users can refuse or delete cookie collection through browser settings. However, some features may be limited when cookies are refused.
Article 9 (Personal Information Protection Officer)
The Company designates and operates a Personal Information Protection Officer to handle user inquiries and complaints related to personal information.
Personal Information Protection Officer: Hyejin Eom (Operations Manager), Email: admin@faceweb.co.kr, Phone: 02-532-2880
Article 10 (Amendments)
When the Company changes the Privacy Policy, it will announce the changes and effective date at least 7 days in advance (30 days for important matters).
Users who do not agree to the changes may refuse by withdrawing membership, and if there is no separate expression of intent within the notice period, they are deemed to have agreed to the changes.
(Effective Date) This Privacy Policy is effective from February 1, 2025.